MARINA LEAO LUCENA

Competitive analysis

The team conducted online secondary research, by doing a competitive analysis and literature review. We were able to identify the main solutions proposed by other banks and after acquiring some knowledge on the theme, interviewed teenagers to learn more about their money habits and overall financial knowledge.

We also created a model showing the main entities that may educate teens on financial matters and identified that the specific group of "earning teenagers", composed by working teenagers or teens who receive money as gift, was not specifically targeted by PNC competitors.

Stakeholder Model

The team then created a stakeholder model mapping which entities influence earning teens spending habits. We couldn't find a direct link between teenagers and banks, because most teenagers don't have bank accounts. Based on that, one goal became to establish that connection.

Personas

Next, the team created personas representing a teenager, a parent and a banker; all the main agents involved in our product. That helped us to better analyze our users' and stakeholders' main needs and goals.

Felix the teen

Marcia the mom

Sara the banker

Felix is a 17 years old high school student who receives a weekly allowance from his parents during the school year and works during the summer break. His dream is going to college, but his financial short-term goals discourage him to keep his discipline in saving up money for that.

Marcia is a 55 years old mom of 3 children. She would like her kids to be more interested and knowledgeable in financial matters. She gives her kids weekly allowance but is not sure if this is the best practice for making them more money conscious.

Sara works as a financial advisor in the student banking division of a bank. She noticed that many of the bank`s competitors provide similar student banking services so she wants to create a unique strategy to differentiate her bank from others.

How Might We...

We the decided to do a Design Sprint to quickly brainstorm solutions. We firstly identified pain points on the stakeholder model and based on them created How Might We... statements that articulated the problem space we then used to drive our service design development. We continued by affinity grouping How Might We... statements and then voted problem spaces that were in line with our earlier research.

Crazy 8's

Focusing on the chosen problem space, we brainstormed concepts by using the Crazy 8's method which helped us generate over 30 concepts in under 30 minutes. Again, we affinity grouped our concepts and identified each Pro, Con and Opportunity spaces likely to come up if we decided to develop the idea further. Lastly, we chose the top three concepts which, based on research, had the largest space to develop: Game-Based Solution, Goal-Based Solution and Collaboration-Based Solution.

Storyboards

We then generated 9 different storyboards from the 3 most promising ideas we created for each of our 3 selected concepts.

Speed Dating

The team conducted speed dating sessions with 6 teenagers and 2 parents, showing them the 9 previously developed storyboards. We wanted to see their emotional reactions to our ideas and also identify if users would feel a need for our solutions.

Low-Fidelity Prototype

We used the speed dating findings to adapt our most promising idea, which consisted of setting weekly goals, by adding restaurants discounts as reward and stimulating collaboration between parents and teens, keeping their spendings private but targeting a dialog between them. I created a paper-prototype to quickly test the users' interaction with our product.

Medium-Fidelity Prototype

After adjusting our prototype based on the received critique I then created a medium-fidelity prototype to play with colors and better visualize the app interactions. I chose to use shades of orange and blue to match with PNC's colors.